Responsible Gaming at tbgee

1. Our Commitment to Safe Play

tbgee was built on the belief that online gambling in Bangladesh should be a source of genuine entertainment — not financial hardship, anxiety, or addiction. We recognise that while the overwhelming majority of our players enjoy our casino games, slots, live cricket betting, and bingo products as a fun and controlled pastime, a small proportion of individuals may develop a problematic relationship with gambling over time.

Our responsible gaming programme is not an afterthought or a legal checkbox. It is a core operational commitment that influences how we design our platform, how we train our support team, and how we communicate with players across Dhaka, Chittagong, Sylhet, Khulna, and every other part of Bangladesh where our platform is accessed.

We invest continuously in the tools, processes, and staff training required to detect early signs of problem gambling, intervene proactively where we identify at-risk behaviour, and provide a compassionate, judgement-free pathway to help for any player who reaches out. Every tbgee support agent handling responsible gaming queries is trained in safe messaging principles and is authorised to action limit requests, time-outs, and self-exclusions without delay.

2. 18+ Age Restriction

The tbgee platform is strictly for adults aged 18 and above. This is not merely a policy preference — it is a firm legal and ethical requirement. We operate a mandatory age verification process at the point of account registration, and we conduct further KYC (Know Your Customer) checks whenever account activity suggests that the registered user's age may require additional confirmation.

Why we enforce the 18+ rule strictly

Gambling products are designed for and marketed exclusively to adults. The cognitive and emotional development required to make responsible, fully informed decisions about financial risk — including the inherent risk in all gambling activity — is not complete until adulthood. Exposing minors to gambling products can contribute to the development of problem gambling behaviours that persist into adult life. tbgee takes this risk seriously and has zero tolerance for underage gambling on its platform.

How we verify age

At registration, all players must confirm their date of birth and agree that they are 18 years of age or older. As part of our standard KYC process, we require players to submit government-issued photo identification (such as a National Identity Card or passport) before making withdrawals or accessing certain platform features. Any account found to belong to a person under the age of 18 will be immediately closed, all associated funds will be returned, and the matter may be escalated to the relevant authorities.

Protecting minors in your household

If you share a device with family members who are under 18, we strongly recommend using parental control software to restrict access to gambling websites. You should also ensure that your tbgee account is password-protected and that your login credentials are kept private. Never allow a minor to use your device while your tbgee account is logged in.

3. Deposit & Spending Limits

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit before you begin playing. tbgee allows you to define the maximum amount in Bangladeshi Taka (৳) that you are willing to deposit into your account over a defined time period. These limits can be configured directly from your account settings at any time.

Available limit periods

• Daily deposit limit: The maximum total amount you can deposit within a single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly deposit limit: The maximum total amount you can deposit across a rolling 7-day period.
• Monthly deposit limit: The maximum total amount you can deposit within a calendar month.

How limit changes work

To protect players from impulsive decisions made in the heat of the moment, tbgee applies an asymmetric rule to limit changes: any request to decrease your deposit limit takes effect immediately, while any request to increase your deposit limit is subject to a mandatory 24-hour cooling-off period before it becomes active. This design intentionally makes it easier to restrict your spending than to expand it.

Loss limits and wager limits

In addition to deposit limits, tbgee also allows you to set loss limits (the maximum amount you are willing to lose in a given period) and wager limits (the maximum total amount you are willing to stake). These can be used independently or in combination with deposit limits to create a comprehensive personal spending framework tailored to your individual situation.

4. Time-Out & Cooling-Off

Sometimes a short break is all you need to regain perspective on your gambling habits. The tbgee time-out feature allows you to temporarily suspend your betting and deposit access without fully closing your account. During a time-out period, your existing balance remains intact and you retain the ability to process withdrawals, but all gambling functionality is disabled.

Available time-out durations

• 24 hours — ideal if you have been playing for an extended session and feel you need to step away.
• 7 days — a week-long break to reset and reflect on your recent activity.
• 30 days — a full calendar month away from the platform.
• Custom period — contact our support team if you require a specific duration not listed above.

What happens during a time-out

Once a time-out is activated, all bonus offers and promotional emails are immediately suspended for the duration of the period. You cannot place bets, make deposits, or access casino games or sports betting markets. At the end of the time-out period, access is automatically restored — you do not need to contact us to lift a standard time-out. However, if you wish to extend a time-out before it expires, you can do so at any time via the support team.

Time-out and self-exclusion are distinct features. A time-out is a temporary measure; self-exclusion is a longer-term commitment. If you feel that a time-out is not sufficient and you need a more sustained period away from gambling, we strongly encourage you to consider self-exclusion instead.

5. Self-Exclusion

Self-exclusion is tbgee's most comprehensive player protection measure. When you self-exclude, your account is fully suspended for the duration of the chosen period, all marketing is stopped immediately, and your profile is flagged to prevent re-registration during the exclusion window. We treat self-exclusion requests with the highest priority — they are actioned within minutes of being received.

How to request self-exclusion

6. Recognising Problem Gambling

Gambling becomes a problem when it starts to have a negative impact on your finances, your relationships, your work or studies, or your mental health. Problem gambling often develops gradually, and many people do not recognise the signs until the situation has become serious. The following warning signs may indicate that your relationship with gambling needs attention:

• Spending more money on gambling than you can afford to lose, or chasing losses in an attempt to recover money you have already lost.
• Borrowing money from family or friends — or taking out loans — in order to fund gambling activity.
• Feeling irritable, anxious, or depressed when you are unable to gamble, or when you are trying to reduce your gambling.
• Lying to people close to you about how much time or money you are spending on gambling.
• Neglecting responsibilities at work, at home, or in your studies because of time spent gambling or thinking about gambling.
• Using gambling as a way to escape from stress, anxiety, loneliness, or other difficult emotions.
• Repeatedly trying to cut back or stop gambling but finding it difficult or impossible to do so.
• Gambling with increasingly larger amounts of money in order to feel the same level of excitement or "thrill".
• Continuing to gamble even when it is causing serious financial, relationship, or health problems.

If you recognise any of these signs in your own behaviour — or if someone close to you has expressed concern about your gambling — please take action now. tbgee's support team is available 24/7 and will respond without judgement. Reaching out is a sign of strength, not weakness.

7. Support & Resources

tbgee strongly encourages any player who is concerned about their gambling behaviour — or the gambling behaviour of someone they care about — to seek professional support. You do not need to be in crisis to reach out. Early intervention is always more effective than waiting until problems become severe.

tbgee Support Team

Our dedicated responsible gaming support agents are available around the clock via live chat on the tbgee platform and via WhatsApp between 09:00 and 22:00 Bangladesh Standard Time (BST, UTC+6). You can also reach us by email at [email protected] — use the subject line "Responsible Gaming" for fastest routing to the appropriate team.

What our support team can do for you

• Activate a time-out or self-exclusion on your account immediately, at any time of day or night.
• Help you set or adjust deposit, loss, and wager limits in real time.
• Provide factual, non-judgmental information about responsible gaming tools.
• Assist you in withdrawing your balance before a self-exclusion period begins.
• Connect you with professional counselling resources if you need further support beyond what tbgee can provide directly.

For family members and loved ones

If you are concerned that a family member or friend is struggling with problem gambling, you can contact the tbgee support team confidentially. While we are bound by data privacy obligations that prevent us from disclosing account details to third parties, our team can provide guidance on how to support someone who may be experiencing gambling-related difficulties, and can direct you to professional resources available in Bangladesh.

8. Player Protection Tools — Quick Reference

The following table provides a concise reference for all responsible gaming tools available on the tbgee platform. All tools are free to use and can be activated at any time via your account settings or by contacting our support team.

All responsible gaming tools can be accessed via your tbgee account settings panel. If you cannot locate a particular tool or require assistance activating one, our 24/7 support team is always ready to help without delay.