tbgee Privacy Policy

1. Information We Collect

When you interact with the tbgee platform — whether by registering an account, making a deposit, placing bets, or contacting our support team — we collect certain categories of personal data. The information we gather falls into the following broad categories:

1.1 Identity and Contact Information

This includes your full legal name, date of birth, nationality, residential address, email address, and Bangladeshi mobile phone number. This data is collected at registration and during any Know Your Customer (KYC) verification process. We require accurate identity information to comply with our anti-money laundering (AML) obligations and to verify that you meet the 18+ age requirement.

1.2 Financial and Payment Data

When you make deposits or request withdrawals, we collect transaction reference numbers, payment method identifiers (such as your bKash wallet number or Nagad account number), and transaction amounts in Bangladeshi Taka (৳). We do not store full card numbers or mobile banking PINs. Payment data is handled through tokenised, encrypted channels provided by our payment processing partners.

1.3 Account and Activity Data

We maintain records of your account registration date, login history, session durations, game play history (including bet amounts, outcomes, and timestamps), bonus usage, and any communications between you and the tbgee support team. This data is necessary for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.4 Technical and Device Data

Our servers automatically record certain technical information when you visit or use the tbgee platform. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and pages visited within the tbgee platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

1.5 Verification Documents

As part of our KYC process, you may be required to submit copies of government-issued identification documents (such as your National Identity Card or passport), proof of address documents (such as a utility bill or bank statement), and in some cases, proof of payment method ownership. These documents are stored securely and used exclusively for identity verification and regulatory compliance purposes.

2. How We Use Your Data

tbgee uses the personal data we collect for clearly defined purposes. We do not use your data for purposes incompatible with those set out in this Privacy Policy. The primary purposes for which we process your data are as follows:

• Account creation and management: To register your tbgee account, verify your identity, and maintain your account in good standing.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (৳).
• Service delivery: To allow you to access and play games, place bets on cricket, BPL, and other sports markets, and use all platform features.
• Legal and regulatory compliance: To fulfil our obligations under applicable AML, KYC, and data protection regulations, including responding to lawful requests from authorities.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit limit settings you have activated.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other security threats to the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through live chat, WhatsApp, and email.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign alerts (such as Eid specials or BPL promotions) — only where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance and user experience of the tbgee platform.

3. Legal Basis for Processing

tbgee processes your personal data only where a valid legal basis exists for doing so. Depending on the type of data and the purpose of processing, we rely on one or more of the following legal bases:

• Contractual necessity: Processing your identity, payment, and account data is necessary to fulfil our contractual obligations to you as a registered tbgee player.
• Legal obligation: We are required by law to collect and retain certain data for AML compliance, age verification, fraud prevention, and regulatory reporting. This processing cannot be opted out of.
• Legitimate interests: We process technical and device data, security logs, and certain analytics data on the basis of our legitimate interest in maintaining a secure, functional, and fraud-free platform. We have assessed that these interests are not overridden by your fundamental data rights.
• Consent: Where we send you marketing communications or deploy non-essential cookies, we rely on your consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing & Third Parties

tbgee does not sell or rent your personal data to any third party for commercial purposes. However, in order to operate the platform effectively and comply with our legal obligations, we share certain data with carefully selected third-party service providers and, where required, with regulatory authorities. All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to process your data for the specific purpose for which it was shared.

4.1 Payment Processors

To process your deposits and withdrawals, we share necessary payment data with our payment processing partners, which include the operators of bKash, Nagad, Rocket, and Upay mobile banking services, as well as Visa and Mastercard acquiring banks. These parties process your payment data under their own privacy policies and applicable Bangladeshi financial regulations.

4.2 Identity Verification Providers

Our KYC verification process may involve the use of third-party identity verification services that cross-reference submitted documents against authoritative databases. These providers operate under strict data processing agreements and are not permitted to use your verification data for any purpose other than confirming your identity for tbgee.

4.3 Game Content Providers

The games on the tbgee platform are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and session data in order to deliver games and calculate results. Game providers do not receive your full personal identity data unless required for their own regulatory compliance.

4.4 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other government bodies when required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity. We will notify you of any such disclosure where legally permitted to do so.

4.5 Business Transfers

In the event that tbgee undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will ensure the acquiring entity provides an equivalent level of data protection, and we will notify you of the transfer and your options in advance where practicable.

5. Cookies & Tracking Technologies

tbgee uses cookies and similar tracking technologies to ensure the platform functions correctly, to understand how players use our service, and to maintain account security. A cookie is a small text file stored on your device by your web browser when you visit the tbgee website. We do not use cookies to track your activity on third-party websites unrelated to tbgee.

5.1 Essential Cookies

These cookies are strictly necessary for the tbgee platform to function. They maintain your login session, remember your account preferences, and protect the platform against cross-site request forgery attacks. Essential cookies cannot be disabled without impairing core platform functionality. No consent is required to deploy essential cookies.

5.2 Analytics Cookies

With your consent, we use analytics cookies to collect aggregated, anonymised data about how players navigate and interact with the tbgee platform. This helps us understand which games are most popular, where users encounter difficulties, and how to improve the overall player experience. Analytics data is not linked to your personal identity.

5.3 Security and Fraud Prevention Cookies

tbgee deploys cookies and device fingerprinting technologies to detect and prevent fraudulent account access, bonus abuse, and automated bot activity. These technologies identify unusual patterns in login behaviour and flag accounts that exhibit characteristics inconsistent with genuine human players.

5.4 Managing Your Cookie Preferences

You can control cookie settings through your web browser's privacy settings, where you may block or delete cookies at any time. Please note that blocking essential cookies will prevent you from logging in to your tbgee account. For analytics and non-essential cookies, you may also update your preferences through your tbgee account settings page once logged in.

6. Data Retention

tbgee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply to the main categories of data we hold:

• Account and identity data: Retained for the duration of your account relationship with tbgee, and for a minimum of 5 years following account closure, to comply with AML record-keeping obligations.
• Transaction and payment records: Retained for a minimum of 7 years following the date of each transaction, in accordance with financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years following the end of the customer relationship, or longer if required by a regulatory investigation or legal proceeding.
• Customer support communications: Retained for 3 years from the date of the last communication, to support dispute resolution and training purposes.
• Technical and device logs: Retained for 12 months from the date of capture, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent, and for 2 years following any withdrawal of consent, to demonstrate compliance with consent requirements.

When personal data is no longer required for any legitimate purpose, tbgee will securely delete or anonymise it in accordance with our data disposal procedures.

7. Your Data Rights

As a tbgee player, you have a number of rights with respect to the personal data we hold about you. The table below summarises these rights and explains how to exercise them. To make a request, contact our support team at [email protected] with the subject line "Data Rights Request" and proof of your identity.

8. Data Security

tbgee takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following key controls:

• Transport layer encryption: All data in transit between your device and tbgee servers is encrypted using TLS 1.2 or higher. Our platform enforces HTTPS at all times; unencrypted HTTP connections are automatically redirected.
• At-rest encryption: Personal data and sensitive records stored in our databases are encrypted at rest using industry-standard AES-256 encryption.
• Access controls: Access to personal data within tbgee is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and receive regular data protection training.
• Intrusion detection: Our infrastructure is monitored 24/7 by automated intrusion detection systems that alert our security team to anomalous activity in real time.
• Payment tokenisation: We do not store your bKash, Nagad, or card details in raw form. Payment credentials are tokenised by our payment processing partners so that tbgee systems never hold sensitive financial credentials.
• Penetration testing: The tbgee platform undergoes periodic third-party security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, tbgee will notify you without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.

9. Children & Minors

The tbgee platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. If you are a parent or guardian and believe that a minor in your care has provided personal data to tbgee or created an account on our platform, please contact us immediately at [email protected]. Upon receiving such a notification, tbgee will promptly investigate the matter, close any identified underage account, delete the associated personal data, and return any deposits made (less any bonus amounts credited).

tbgee employs mandatory age verification at the point of registration and during KYC review as a safeguard against underage gambling. This is a legal obligation that tbgee takes with the utmost seriousness. Any attempt by a minor to circumvent age verification controls will be treated as a material breach of our Terms and Conditions.

10. Policy Updates

tbgee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will publish the updated policy on this page with a revised "Last updated" date, and where practicable, we will notify registered players by email at the address on file.

We encourage you to review this Privacy Policy periodically to stay informed about how tbgee handles your personal data. Your continued use of the tbgee platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you disagree with any changes, you may request account closure as described in our Terms and Conditions.

11. Contact & Data Protection

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbgee handles your personal data, please do not hesitate to get in touch with our team using the details below. All data-related enquiries are handled by our dedicated privacy team, which operates independently to ensure your rights are upheld without commercial interference.

• Privacy Enquiries Email: [email protected] — use the subject line "Privacy Request" for fastest routing
• Live Chat: Available 24/7 directly on the tbgee platform — ask to be connected to the privacy team
• Response Time: All privacy enquiries acknowledged within 48 hours; full responses within 30 calendar days
• Support Hours (WhatsApp): 09:00–22:00 Bangladesh Standard Time (BST, UTC+6)

We are committed to resolving all privacy-related concerns promptly and transparently. If you remain dissatisfied after raising a concern with us directly, you may have the right to escalate the matter to the relevant data protection authority or seek legal remedy through the courts in your jurisdiction.